The cancellation policy of a food order on SpicyHub app is an essential component of the user experience and service transparency. It outlines the rules and guidelines for users who wish to cancel their food orders or any other services provided by the SpicyHub app. The SpicyHub Food App's cancellation policy has been designed to ensure fair treatment of both users and the platform, promoting a positive customer experience.

Order Cancellation Window

  1. If the restaurant has already started preparing the food, the order may not be eligible for cancellation.

Cancellation Process

  1. Users can cancel their orders through the app's order history section, where they will find the "Cancel Order" option.
  2. If the restaurant has already started preparing the food, the order cancellation is not possible.

Refund Policy

  1. If a user cancels an order within the allowed time frame, they will receive a refund to their original payment method.
  2. Refunds may take a few business days to process, depending on the user's bank and payment method.

Special Circumstances:

  1. Restaurant Delays
    • In cases where the restaurant experiences delays or issues in preparing the food, the SpicyHub Food App may allow users to cancel the order without a cancellation fee.
  2. Technical Glitches
    • If users encounter technical glitches within the app that prevent them from canceling an order, the support team will review such cases individually and may provide a refund.
  3. Quality and Food Safety
    • If the delivered food does not meet quality or safety standards, users can raise complaint in the mobile app or contact customer support to discuss their concerns, and a resolution will be offered on a case-by-case basis.